Live chat & AI agent
ChabokAI live chat for brokers
Live chat with an AI support agent, on your own private AI
Chabok puts an AI assistant at the front of every customer conversation. It answers chats instantly from your own knowledge, running on your private RAG and LLM in Chabo, handles routine requests from start to finish, and hands complex cases to a human agent with the full context. Support becomes faster, simpler and always on, without your data ever leaving your control.
Instant answers
Clients get accurate replies in seconds, at any hour, in their own language.
Your private AI
Deployed on the customer's own Chabo RAG/LLM and private data.
People when it matters
Seamless handoff to live agents, with history and AI summaries.
Chabok capabilities
Chat for your clients
A live chat experience for your clients, connected to your own knowledge.
AI support agent
Understands intent and answers from approved knowledge, with sources behind every answer.
Actions, not just answers
Creates tickets, updates the CRM and looks up account information through your APIs.
Live agent desk
Queues, routing, conversation history, AI reply suggestions and one-click summaries.
Smart handoff
Escalates to a human based on your rules, sentiment or customer request, with no context lost.
Multilingual
Detects the customer's language and replies in it, using the same knowledge.
Guardrails
Approved sources, tone and policy rules, PII masking and a full audit trail of every reply.
Quality analytics
Every chat flows to Chare for scoring against your team's KPIs.
How Chabok works
Conversations feed one conversation hub. The AI agent answers first, grounded in the customer's own Chabo RAG and LLM, and can take actions through connected systems. When a human is needed, the live agent desk takes over with the full conversation and an AI summary.
- 1
Set up chat
Add Chabok live chat where your clients reach you.
- 2
Load knowledge
Chabo indexes your help content, policies and documents on your own infrastructure.
- 3
Set the rules
Define tone, approved sources, actions and when to hand off to people.
- 4
Go live & improve
Agents and AI work together. Chare analytics show where to improve.
Chabok connects with
Talk to us about Chabok
Use Chabok on its own or as part of the connected Chaahoop ecosystem.