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Call & chat analytics

ChareAI call center & chat analytics

AI performance analytics for calls and support chats

Chare listens to every call, inbound and outbound, and reads every support chat. It then scores each conversation against your organization's and your teams' own KPIs. Thousands of conversations become clear performance dashboards, agent and team scorecards, and charts that show the organization's key weaknesses. Managers coach on facts instead of random samples, and quality improves where it matters most.

Every conversation

Full coverage of calls and chats, not a small manual sample.

Your own KPIs

Scorecards built from your organization's and each team's standards.

Clear next actions

Weakness maps, trends and coaching insights backed by evidence.

Chare capabilities

Calls & chats together

Analyze inbound and outbound calls, Chabok chats, Chane AI calls and chats from other systems.

KPI studio

Define organization- and team-level KPIs, weights and thresholds that match how you work.

Speech intelligence

Speech-to-text, speaker separation and language detection, with sensitive data redacted.

AI scoring

Each conversation is rated on your KPIs, such as greeting, discovery, script adherence and resolution.

Sentiment & compliance

Tracks customer and agent tone, and checks required phrases and policy rules.

Performance dashboards

Agent and team scorecards, rankings and trends over time, in charts managers can act on.

Weakness maps

See the organization's recurring gaps by team, topic and KPI, and where to focus first.

Coaching & alerts

Evidence snippets, coaching suggestions and alerts for at-risk conversations, and much more.

How Chare works

Calls and chats flow in from your telephony and chat systems. Chare transcribes and prepares them, then evaluates each one against the KPIs defined in the KPI studio. The results become scorecards, dashboards, weakness maps and alerts, and they can flow on to Chard and Charchoob.

Chare call & chat analytics Every conversation scored against your KPIs CONVERSATIONS IN Inbound calls support lines Outbound calls sales & retention Support chats Chabok & others AI calls from Chane Your KPIs org & team rules Process Speech-to-text Speaker separation Language Redaction Metadata AI EVALUATION KPI scoring per call & chat Sentiment & tone customer & agent Compliance script & policy checks Topics & reasons why customers reach out INSIGHTS OUT Scorecards agent & team Dashboards performance Weakness map where it hurts Trends & alerts spot changes Coaching evidence-based KPI studio Your rules, your weights Org KPIs company standards Team KPIs per team & role Weights what matters most Thresholds pass · coach · alert Connected Close the loop Chane AI call agent Chabok live chat AI Chard HR & projects Charchoob warehouse & BI From thousands of conversations to a clear view of strengths, weaknesses and next actions
  1. 1

    Connect sources

    Link your call recordings and chat systems, or use Chane and Chabok directly.

  2. 2

    Define KPIs

    Set organization and team KPIs, weights and pass/coach/alert thresholds.

  3. 3

    Analyze everything

    AI transcribes and scores every conversation, with evidence for each score.

  4. 4

    Act on insights

    Dashboards and weakness maps guide coaching, hiring and process changes.

Chare connects with

Chanea full AI call-center loop with auto-call & auto-answerChabokscores every support chatChardsends insights to HR and projectsCharchoobadds quality KPIs to company BIChaboexplains insights in plain languageChaparreviews VIP client conversations

Talk to us about Chare

Use Chare on its own or as part of the connected Chaahoop ecosystem.

Contact ChaahoopSee the ecosystem